A CAEP reader shows an error or will not open the door; what should you do?

A CAEP reader shows an error or will not open the door; what should you do?

• A. Reinsert your badge several times.
• B. Try a different reader yourself.
• C. Do not force entry; use the proper escalation channel and obtain assistance from Security or the badge office.
• D. Call a coworker to bypass security.

Answer: (C)

When a CAEP reader malfunctions, you should not force entry or try to bypass the system. Instead, use the established escalation channel and obtain assistance from Security or the badge office. This keeps entry controlled and auditable, ensuring that only authorized individuals gain access and that any issue with the credential or door mechanism is handled by the appropriate security personnel. Re-inserting your badge or asking a coworker to bypass the system can trigger security alarms and undermine the integrity of access controls, so those actions aren’t appropriate. Report the problem through the proper channel, and await guidance or a temporary solution from Security or the badge office.

When a CAEP reader malfunctions, you should not force entry or try to bypass the system. Instead, use the established escalation channel and obtain assistance from Security or the badge office. This keeps entry controlled and auditable, ensuring that only authorized individuals gain access and that any issue with the credential or door mechanism is handled by the appropriate security personnel. Re-inserting your badge or asking a coworker to bypass the system can trigger security alarms and undermine the integrity of access controls, so those actions aren’t appropriate. Report the problem through the proper channel, and await guidance or a temporary solution from Security or the badge office.